You can cancel any Inventh engagement in writing. You pay for work completed, the agreed notice period and any third party costs you approved. Anything you paid beyond that is refunded to your original payment method.
Legal
Cancellation and Refund Policy
At a glance
| Engagement | Cancel before work starts | Cancel after work starts | Notice |
|---|---|---|---|
| Assessment or fixed scope project | Full refund, less approved third party costs | You pay for work completed to the cancellation date. The rest is refunded. | Effective on receipt |
| Time and materials | Full refund of any advance payment | You pay for work delivered to the cancellation date. Unused advance payments are refunded. | Effective on receipt |
| Dedicated team | Full refund, less approved third party costs | Fees apply until the notice period ends. Fees paid for any later period are refunded. | 30 days |
| Ongoing support or advisory | Full refund, less approved third party costs | Fees apply until the notice period ends. Fees paid for any later period are refunded. | 30 days |
| Duplicate or mistaken online payment | Full refund | Full refund | Not applicable |
If your signed proposal or contract sets different terms, your contract applies.
<section class=”lg-sec”><h2 id=”scope” class=”lg-h2″><span class=”lg-n”>01</span>Who this policy applies to</h2><p>This policy covers services bought from Inventh, the trading name of Great Inventh Private Limited and its group companies (together, <strong>Inventh</strong>, <strong>we</strong> or <strong>us</strong>). It applies to assessments, fixed scope projects, time and materials work, dedicated teams, ongoing support and advisory services, and payments made through our website or payment links.</p><p><strong>Your contract comes first.</strong> If a signed proposal, statement of work or agreement between you and Inventh sets different cancellation or refund terms, those terms apply instead of this policy.</p></section>
<section class=”lg-sec”><h2 id=”how-to-cancel” class=”lg-h2″><span class=”lg-n”>02</span>How to cancel</h2><p>Send your cancellation in writing to the email address for your engagement:</p><ul><li>United States, United Kingdom and international clients: <a href=”mailto:mail@inventh.com”>mail@inventh.com</a></li><li>Clients in India: <a href=”mailto:hello@inventh.com”>hello@inventh.com</a></li></ul><p>Include your name, company, and the proposal, invoice or project reference. A cancellation takes effect on the date we receive it. We will confirm receipt in writing and send a final statement showing the work completed, any amount due and any refund owed.</p></section>
<section class=”lg-sec”><h2 id=”fixed-scope” class=”lg-h2″><span class=”lg-n”>03</span>Assessments and fixed scope projects</h2><p><strong>Before work starts.</strong> If you cancel before the agreed kickoff date, we refund everything you have paid, less any third party costs you approved and we have already paid on your behalf.</p><p><strong>After work starts.</strong> You pay for work completed up to the date the cancellation takes effect. Completed milestones are charged at their agreed price. A milestone in progress is charged for the time spent on it at the rates in your proposal, up to that milestone’s price. Anything you have paid above this amount is refunded.</p><p>We hand over all completed and in progress work in its current state. Ownership of that work transfers to you once the final statement is paid.</p></section>
<section class=”lg-sec”><h2 id=”time-materials” class=”lg-h2″><span class=”lg-n”>04</span>Time and materials</h2><p>Time and materials work is billed for work delivered, so you can stop it at any time by written notice. You pay for work delivered up to the date the cancellation takes effect. If you paid in advance, any amount not used by that date is refunded.</p></section>
<section class=”lg-sec”><h2 id=”monthly” class=”lg-h2″><span class=”lg-n”>05</span>Dedicated teams and ongoing support or advisory</h2><p>Monthly engagements need <strong>30 days’ written notice</strong> to end. Fees continue to apply until the notice period ends, and the team keeps working for you during that time, including handover and knowledge transfer. Fees you have paid for any period after the notice period ends are refunded.</p><p>If you cancel before the engagement has started, we refund everything you have paid, less any third party costs you approved and we have already paid on your behalf.</p></section>
<section class=”lg-sec”><h2 id=”online-payments” class=”lg-h2″><span class=”lg-n”>06</span>Online payments and refund timing</h2><ul><li><strong>Duplicate or mistaken payments</strong> are refunded in full once we have verified them.</li><li><strong>Refunds go back to the original payment method</strong>, in the currency you paid. We are not responsible for exchange rate differences or charges your bank applies.</li><li><strong>We start an approved refund within 7 business days</strong> of the final statement or verification. How long the money then takes to reach your account depends on your bank or card issuer.</li></ul></section>
<section class=”lg-sec”><h2 id=”third-party” class=”lg-h2″><span class=”lg-n”>07</span>Third party costs</h2><p>Some costs are paid to other providers on your behalf with your approval, such as software licenses, cloud hosting, domain names, app store fees and advertising spend. These follow the provider’s own terms and are usually not refundable. If a provider refunds us, we pass that refund on to you.</p></section>
<section class=”lg-sec”><h2 id=”if-we-cancel” class=”lg-h2″><span class=”lg-n”>08</span>If we cancel</h2><p>If Inventh cancels an engagement, or cannot deliver it for reasons within our control, we refund in full everything you have paid for work not yet delivered.</p></section>
<section class=”lg-sec”><h2 id=”concerns” class=”lg-h2″><span class=”lg-n”>09</span>If you are not satisfied</h2><p>If delivered work does not meet the agreed specification, tell us in writing. We will review it with you and correct it as set out in your contract. Please contact us before disputing a payment with your bank or card issuer; most issues are resolved faster directly.</p></section>
<section class=”lg-sec”><h2 id=”not-covered” class=”lg-h2″><span class=”lg-n”>10</span>Services not covered</h2><p>Accounting, bookkeeping and tax services are provided by our subsidiary, Big Accountants, under its own terms and policies. See <a href=”https://bigaccountants.com/”>bigaccountants.com</a>.</p></section>
<section class=”lg-sec”><h2 id=”law” class=”lg-h2″><span class=”lg-n”>11</span>Governing law and your rights</h2><p>The governing law and courts named in your contract apply. For payments made without a signed contract, the laws of India apply, and the courts at Kochi, Kerala have jurisdiction.</p><p>Nothing in this policy limits any rights you have under consumer protection law that applies to you.</p></section>
<section class=”lg-sec”><h2 id=”changes” class=”lg-h2″><span class=”lg-n”>12</span>Changes to this policy</h2><p>We may update this policy from time to time. The version in force on the date you signed your contract or made your payment applies to that engagement. This version was last updated on 28 September 2026.</p></section>