Great Inventh Private Limited ,Cancellation and Refund Policy

Effective Date: 01-01-2025

 

1. Overview

Great Inventh Private Limited is committed to delivering high-quality software services and digital solutions. This Cancellation and Refund Policy outlines the terms under which clients may cancel services and request refunds.

 

2. Scope

This policy applies to all software services, subscriptions, and digital deliverables provided by Great Inventh Private Limited. It does not cover any physical goods, as Inventh does not offer such products.

 

3. Cancellation Policy

 

• • Subscription Services:
    Clients may cancel their subscription services at any time by providing written notice via email to support@inventh.com. Cancellations will take effect at the end of the current billing cycle.
  • Project-Based Services:
    For project-based engagements, clients may cancel services by providing a minimum of 14 days’ written notice. Any work completed up to the cancellation date will be billed accordingly.

 

4. Refund Policy

 

• • Eligibility for Refunds:
    Refunds are considered under the following circumstances:
    • • Technical Issues: If the delivered software consistently fails to function as described, despite reasonable attempts to resolve the issue.
      • Non-Delivery: If Great Inventh Private Limited fails to deliver the agreed-upon services within the specified timeframe
  • Non-Refundable Situations:
    Refunds will not be issued for:
    • • Change of mind after service commencement.
      • Delays caused by client-side dependencies or lack of communication.
      • Partial use of services or features.
  • Refund Request Process:
    To request a refund, clients must contact support@inventh.com within 7 days of service delivery, providing:
    • • A detailed description of the issue.
      • Supporting evidence (e.g., screenshots, error logs).
      • Order or project reference number
  • Refund Processing:
    Approved refunds will be processed within 10 business days and credited to the original payment method.

 

5. Dispute Resolution

In the event of a disagreement regarding cancellations or refunds, Great Inventh Private Limited encourages clients to first seek resolution through our customer support team. If unresolved, the matter may be escalated to senior management for further review.

 

6. Policy Updates

Great Inventh Private Limited reserves the right to modify this Cancellation and Refund Policy at any time. Clients will be notified of significant changes via email or through our website.

 

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For any questions or concerns regarding this policy, please contact our support team at support@inventh.com.